1. Introduction
CraftTours respects your privacy and is committed to protecting your personal data.
2. Information We Collect
2.1 Personal Information
- Name, email, phone number, and billing details
- Booking information and communication preferences
- Health or accessibility notes when relevant to tour participation
2.2 Automatically Collected Information
- IP address and browser details
- Device information
- Pages visited and usage behavior
- Cookie and analytics data where permitted
3. How We Use Your Information
- To process bookings and provide support
- To communicate service updates
- To improve the product and customer experience
- To meet legal, tax, and fraud-prevention obligations
4. Information Sharing
We do not sell personal data. We may share relevant information with payment providers, tour operators, support tools, or authorities when legally required.
5. Data Security
We use technical and organizational safeguards to protect your data, including encrypted transmission, access controls, and routine system maintenance.
6. Cookies and Tracking
Cookies help us remember preferences, understand usage, and improve performance. You can manage cookie settings through your browser.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or transfer your data, and to object to certain processing.
8. Data Retention
We retain personal data only as long as needed for operational, legal, or tax purposes.
9. International Transfers
If data is transferred across borders, we use appropriate safeguards in line with applicable law.
10. Changes to This Policy
We may revise this policy periodically. Significant updates will be reflected on this page.
11. Contact Us
For privacy questions, contact:
- Email: [email protected]
- Phone: +351 123 456 789
- Address: Rua das Flores, 123, Porto, Portugal