1. Acceptance of Terms
By accessing and using the CraftTours website and services, you accept and agree to be bound by these terms. If you do not agree, please do not use this service.
2. Description of Service
CraftTours provides a platform that connects travelers with curated craft experiences, tours, and workshops led by local artisans and experts.
3. User Responsibilities
- Provide accurate booking information
- Protect your account credentials
- Follow local laws and guide instructions
- Respect hosts, venues, and other guests
4. Booking and Payment
4.1 Booking Process
Bookings are confirmed only after payment and written confirmation from CraftTours.
4.2 Pricing
Prices may vary based on availability, group size, seasonality, and inclusions.
4.3 Payment Terms
We accept major credit cards, PayPal, and any other payment methods shown during checkout.
5. Cancellation and Refund Policy
- 7+ days before the tour: full refund
- 3-7 days before the tour: 50% refund
- Within 48 hours: no refund, but one reschedule may be offered
6. Tour Participation
Guests are responsible for assessing their fitness, disclosing relevant health conditions, and following all safety instructions.
7. Intellectual Property
All platform content, including text, images, graphics, and branding, belongs to CraftTours or its licensors and is protected by law.
8. Limitation of Liability
CraftTours is not liable for indirect or consequential damages arising from your use of the service. Our total liability is limited to the amount paid for the booking in question.
9. Privacy
Please review our Privacy Policy to understand how we collect, use, and protect your information.
10. Changes to Terms
We may update these terms from time to time. Continued use of the service after updates constitutes acceptance of the revised terms.
11. Contact Information
For legal or contractual questions, contact:
- Email: [email protected]
- Phone: +351 123 456 789
- Address: Rua das Flores, 123, Porto, Portugal